ANDAMAR LANDSCAPES

TERMS & CONDITIONS

1. Scope of Work

  • We, Andamar Landscapes, will carry out the services as described in the quotation provided to you, the Client, in writing by email.

  • Any variations or additional work not included in the original quotation must be agreed upon in writing and may incur additional charges.

  • We reserve the right to revise the quotation if unforeseen circumstances arise or if the scope of work changes.

2. Quotation and Pricing

  • Quotations are valid for 30 days from the date of issue.

  • Your acceptance of the quotation should be in writing by email.

  • Prices are subject to VAT (where applicable).

3. Payment Terms

  • A deposit of £250 may be required to secure your booking upon acceptance of the quotation, refundable with a minimum of 2 weeks’ notice prior to the proposed start date. Cancellations made after this time may result in forfeit of the deposit.

  • For contracts under £5,000 an initial payment of 50% of the total is required at commencement of the works, with the remaining balance due on completion.

  • For contracts over £5,000 an initial payment of 30% is required, with 50% due at the mid-point and the balance due on completion.

  • We respectfully ask that all invoices are settled upon receipt and via the payment methods detailed in the invoice.

  • Should the payment schedule not be adhered to, we reserve the right to withdraw from site and remove any materials/plants that have not yet been paid for.

4. Scheduling and Delays

  • Upon receipt of acceptance, we will propose an approximate date for works to commence, which will be confirmed nearer to the proposed date.

  • We will make every effort to carry out the work on the agreed dates. However, delays caused by weather, unforeseen circumstances, or other factors beyond our control may require works to be rescheduled.

  • We will notify you of any delays as soon as possible but cannot accept responsibility for any inconvenience caused or any additional costs incurred as a result

5. Client Responsibilities

  • It is your responsibility to ensure access to the site and provide any necessary permissions for the agreed works to be carried out.

  • Personal items or obstructions should be removed from site and we respectfully ask, in the interests of Health and Safety, that reasonable efforts are made to ensure pet faeces are cleared before work commences.

  • Please advise us of any mains services, such as electricity, gas or telecommunications that may not be buried to the statutory depth, or indeed any other matter concerning Health and Safety, prior to our arrival on site. We cannot accept any responsibility for any damage or disruption to services of which we have not been advised of in writing.

6. Maintenance and Guarantee

  • Unless specifically stated in the quotation, we will no longer be responsible for the maintenance of any materials or plants upon completion of the works.

  • All plants are guaranteed for 6 months, provided they are correctly cared for by the client according to our/the suppliers’ care instructions. Should a plant die and a replacement not be available, a suitable alternative will be supplied.

  • We accept no responsibility for plant growth (or lack thereof), aside from failing to break out into leaf, unless we have a formal and ongoing maintenance contract.

  • Some pre-cast and stone products may display colour or texture variations. We accept no liability for any cost involved in the replacement of these products, unless they exceed tolerances specified by the manufacture/supplier.

  • Some timber products may suffer splits, deformation or colour variation as a result of weathering. We will not be held liable for the normal, expected deterioration or variation of such products, including fading.

  • We strongly recommend the regular maintenance of pond pumps and water features, especially in the winter, as this will almost certainly extend the product life and avoid expensive replacement costs.

7. Liability

  • We hold Public and Product Liability Insurance and Employers’ Liability Insurance with the NFU (National Farmers Union) up to £5M.

  • We are not liable for any damage caused by factors beyond our control, such as weather or pre-existing site conditions.

8. Use of Photographs and Plans

  • We may take photographs of the work in progress and the completed project for use on our website, social media platforms, or other promotional materials.

  • Garden designs, plans, and related materials created by us may also be used for promotional purposes.

  • We will not disclose your name, address or any other identifying details without seeking your prior consent.

  • If you prefer not to have photographs or plans of your project used, please inform us in writing before the work begins.

9. Complaints and Disputes

  • Andamar Landscapes will always endeavour to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

  • To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards that we aim to achieve.

  • Please contact us as soon as possible with any concerns regarding the works completed or materials installed either by phone, email or write to us. If writing, please get proof of posting.

  • On receipt of your complaint we aim to respond within 5 days and will arrange a convenient date to come and view and/or remedy the situation within 28 days.

  • In the unlikely event that we are unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us, and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

  • The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

  • We pledge to resolve non-payment disputes amicably before taking any legal action and respectfully request that our clients do the same.

10. Acceptance of Terms & Conditions

  • Thank you for taking the time to read through this document. Should you have any questions about our Terms and Conditions before accepting our services, please do not hesitate to contact us.

  • Your acceptance of our services indicates that you agree to these Terms & Conditions.